FAQ :: Best Western Shinjuku Astina Hotel Tokyo ::

HOTEL
Q1. Can we share a bed with our child?
Q2. Do you have baby crib?
Q3. What is your cancellation policy?
Q4. What items on request are available ?
Q5. Do you have parking?
Q6. High speed internet access is available in room?
Q7. Can I send my luggage before check in?
Q8. Can you keep our luggage after check out?
Q9. Do we have to confirm our reservation?
Q10. What is the accommodation tax?
Q11. Do you have laundry service?
Q12. Can we use breakfast ticket at lunch time?
Q13. Do you have membership program?
Q14. Can we pay by credit card?

RESTAURANT
Q15. What kind of menu do you have?
Q16. How much does it cost?
Q17. What kind of drinks do you have?
Q18. Is there smoking area?
Q19. Do you have bar?

Q1. Can we share a bed with our child?
A. You can share a bed with your child in case your child is under 11 years old.and we don't charge for your child.

Q2. Do you have baby crib?
A. We have 2 baby cribs. Please ask us availability at you make reservation.

Q3. What is your cancellation policy?
A. Cancellation on a day before you check in -- 20% of room charge
cancellation on a day you check in -- 80% of room charge
cancellation without notice -- 100%of room charge
*Please ask travel argent if you book via travel argent

Q4. What items on request are available ?
A. Trouser press, DVD player, iron, humidifier, plug for oversea electrocities (1000JPY deposit), laptop computer (1000JPY per night).

Q5. Do you have parking?
A. We have no parking. Please use public parking nearby.

Q6. High speed internet access is available in room?
A. Every room has high speed internet access. And cable for internet is available at front desk.

Q7. Can I send my luggage before check in?
A.Yes, please write arrival date on slip. Charge for delivery must be paid in advance.

Q8. Can you keep our luggage after check out?
A. Yes. please ask front desk. And take it back by the day you check out.

Q9. Do we have to confirm our reservation?
A. it is not necessary. Please e-mail us if you would like to confirm your reservation.

Q10. What is the accommodation tax?
A. Every hotels in tokyo offer you to pay accommodation tax which is intended for customer who paying over 10,000JPY per night per person.
*Our room charges is included accommodation tax.

room rate / per person
	less than 10,499JPY	Between 10,500-15,749JPY	over 15,750JPY
accommodation tax	0	100JPY	200JPY

Q11. Do you have laundry service?
A. Yes, but week days only (except national holiday). Sox and underwear are unacceptable.

Q12. Can we use breakfast ticket at lunch time?
A. Yes, breakfast ticket is available as 1000JPY credit at lunch time. However change can not be given.

Q13. Do you have membership program?
A. Yes. GCCI (Gold Crown Club International) is free reward program and available at every Best Western Hotels in the world.

Q14. Can we pay by credit card?

A. Yes, VISA, MASTER, AMERICAN EXPRESS, JCB, DINERS are available.

Q15. What kind of menu do you have?
A. Breakfast and lunch is Buffet style. (Japanese, European, Chinese)

Q16. How much does it cost?
A. Lunch 1,200JPY (adult), 900JPY (child).

Q17. What kind of drinks do you have?
A. Mainly wines, beers and cocktails

Q18. Is there smoking area?
A. Yes, but only teatime (15:00~18:00).

Q19. Do you have bar?
A. We have bar counter in restaurant.